IP Home Security System (Alarmnet) not working.

I've installed XG Home and I'm having issues getting my alarm system to function. The Log Viewer shows that all traffic from the Alarm system is allowed and nothing indicates it being blocked by the firewall or IPS. However, something is not working correctly as I'm receiving a supervision error on the alarm system. Is there anyway to exclude this device from the firewall? I've already added web exemptions for the device from Policy checks, Malware Scanning, and HTTPS Decryption but it hasn't helped.

Here is some info from the manufacture:

In general, our equipment won’t work behind a Proxy, but there may be some network engineering that can be done at the site to work around this, depending on the equipment being used. While our units were designed to work behind Firewalls and usually require no additional network configuration, some networks employ security measures that can cause connectivity failures. Please note there is no need to open any ports for inbound traffic

These may include:

• Proxy Servers
• Stateful Packet Inspection (SPI)
• Packet or IP filtering
• Any software that attempts to open or look inside our encrypted data packets.

If there is a problem reaching any of the AlarmNet servers, the customer should contact their network administrator and ask them to exclude the AlarmNet Servers and IP addresses from Firewall rules, SPI, and PROXY settings and ensure the IP addresses have unrestricted access to the internet over the listed ports (for outbound traffic only).

Alarm Reporting and other AlarmNet Services

The Server names and IP Addresses below are used for alarm reporting, Total Connect services, and Compass over IP. Test these at the AlarmNet IP communicator.

Redir 1 ................ auiredir1.alarmnet.com (204.141.57.100) {ports 80, 443}

Redir 2 ................ auiredir2.alarmnet.com (204.141.57.101) {ports 80, 443}

Redir 3 ................ auiredir3.alarmnet.com (12.149.218.73) {ports 80, 443}