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[BUG] XG v16/17 PPPOE doesn't endlessly tries to reconnect

guillaume bottollier

Hi All,

i have a weird issue concerning clients with xDSL lignes, with a modem bridged and connected to wan port of the XG.

There are more and complains about internet failures (different clients, different DSL providers, different modems), and in most of the cases the pppoe Wan port status is "Disconnected".

Just by clikcing on "connect" connection goes up immediatly !

Is there a way to force the XG to retry enlessly to reconnect ?! (which should be a basic thing !!!!)

Thanks !



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  • 0

    Hello All,

    For the case with Guilleaume, DEV is investigating directly on his Firewall why the patch didn't fix the issue. GES is waiting for feedback.

    Is anybody else facing the issue after the patch has been applied? If so, please provide me with the Case ID so I can bring this to the attention of DEV.

    There are cases where the patch has been applied and has solved the issue, and other cases where we are waiting for feedback from the users, as either the patch was applied recently or they haven't replied in a few days. 

    If somebody is facing the issue, please open a case with Support and mention you would like the patch for NC-62029 and send me the Case ID. 

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    Hello All,

    Just to update, the issue is marked to be resolved in v18.0 Mr4 and 17.5 MR15 no ETA at the moment.

    If anybody is being affected by this, please open a case with support to get the patch applied, and send me the Case ID to follow-up.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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