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[BUG] XG v16/17 PPPOE doesn't endlessly tries to reconnect

guillaume bottollier

Hi All,

i have a weird issue concerning clients with xDSL lignes, with a modem bridged and connected to wan port of the XG.

There are more and complains about internet failures (different clients, different DSL providers, different modems), and in most of the cases the pppoe Wan port status is "Disconnected".

Just by clikcing on "connect" connection goes up immediatly !

Is there a way to force the XG to retry enlessly to reconnect ?! (which should be a basic thing !!!!)

Thanks !



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  • 0 in reply to emmosophos

    Hello  

    No I didn't open a case related to this issue yet, because I have many XG's impacted by this issue (100% of XG which have a PPPOE connection are impacted).


    Should I open a case for only 1 XG and then ask to apply the patch to all of the other XG's ?

     

    Thanks.

  • 0 in reply to VikenNajarian

    Hello Viken,

    Thank you for the follow-up.

    I would recommend you to get it installed in at least one so you can monitor the specific patch works for you. You could ask the engineer to apply it to the other XGs. 

    Since this is an issue that is affecting different users most likely the patch will be applied in a MR release.

    Regards,