Thread Info
  • State Verified Answer
  • +10 person also asked this people also asked this
  • Locked Locked
  • Replies 82 replies
  • Subscribers 50 subscribers
  • Views 45499 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[BUG] XG v16/17 PPPOE doesn't endlessly tries to reconnect

guillaume bottollier

Hi All,

i have a weird issue concerning clients with xDSL lignes, with a modem bridged and connected to wan port of the XG.

There are more and complains about internet failures (different clients, different DSL providers, different modems), and in most of the cases the pppoe Wan port status is "Disconnected".

Just by clikcing on "connect" connection goes up immediatly !

Is there a way to force the XG to retry enlessly to reconnect ?! (which should be a basic thing !!!!)

Thanks !



This thread was automatically locked due to age.
Parents
  • +1

    Hello All,

    If you are experiencing issues related to this, please raise a support case mentioning the tracking ID NC-62029 and also PM me with your support case number for further investigation and follow up.

    As a temporary workaround you can perform the following:

    • Set a specific time when the PPPoE link reconnects (May work for certain situations)
    • Manually save the PPPoE configuration or connect manually from the UI

    Regards,

  • 0 in reply to emmosophos

    hello  

    case #10039810 opened for a xg106 17.5 mr12 with a state disconnected on a pppoe link. Fortunately it's not used anymore, i hope support will come back to me quicly as i can let the firewall in this state !

Reply Children