Security Heartbeat and VPN users

Question

Hi, 
 It seems that SSL VPN users also running Endpoint Advanced are not being detected as having a Security Heartbeat status, or Synchronised App Control. Is this the expected behaviour? 
 VPN users share the same firewall policies as LAN users in our configuration, and LAN users are being detected successfully. 
 Thanks.

FloSupport · Answer

Hey jmc 
 [Edited - Updated post with new KBA for this] 
 Sophos Security Heartbeat with SSL VPN remote access users is possible for both Split and Full Tunnel setups. Please refer to this KBA . 
 Regards,

RickardNordahl · Answer

Hello everyone. 
 
 Yes using a full tunnel will work. But there is a way to get the HeartBeat to work in split mode. Just add your public IP-address to the configuration of the SSL VPN.

Best Regards 
 Rickard