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Sophos Authentication Agent not reconnecting automatically after replug in cable or switching from wifi to wire

Hi,

I have encounter a weird issue when a user is signed in via SAA and physically disconnected from the network (i.e. switching between wifi and wired within same subnet) the user SAA doesn't reconnect automatically after the device is physically reconnect to the network. The user has to manually set credentials within the SAA again.

I was wondering if this behavior is by design? Is there any way to prevent/avoid/workaround this behavior?

 

XG firmware: v17.0 MR5

SAA version: v1.2.1

 



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