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Sophos XG 105 locking

IvanildoGalvão

Hello guys.


I have a client with Sophos XG 105, using SFOS 17.0.8, your network has a maximum of 10 computers accessing the internet.
The equipment is locking randomly, forcing the customer to restart it, this happens during the day when the company is active or even at night when no device is on the internet.
Talking to a friend, who is also partner Sophos, he told me that Sophos XG 85 and 105, has performace problem with SFOS 17, because it is heavy, crashes the equipment, so I suggested downgrade to the SFOS 16 version.

Is this information correct?
Has anyone else gone through this?

Thank you !



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  • 0

    Hey  

    Sorry to hear about this issue and I apologize for the inconvenience it has caused.

    Would it be possible to raise a support case for further investigation? Please PM me with your support case ID for followup.

    Regards,

  • 0 in reply to FloSupport

    Hi, thanks for the help.


    So there is an open call that came to level 2 of Sophos, I was disappointed because the professional who answered the call, informed the customer that the equipment was scaled wrong, but it was not, I myself validated with the distributors.
    It's an XG 105 on a network that has at most 10 computers accessing the internet during the day, it hangs, it just stops working, even at night and on weekends when there are no people using the internet.

    Below the text of the professional that answered the case, as well as the Support ID:

    Support ID: #8192611

    As discussed, here is the email I promised to send.

    In short, the XG105 is simply undersized for the amount of traffic you have set to go through it; not by much, but enough so as to cause resource utilization issues. While Sales would be best positioned to suggest the better sized appliance, personally, I would suggest an XG115 at the very least, and an XG125 or XG135 if you can get those.


  • 0 in reply to IvanildoGalvão

    I was disappointed, because the support ends up passing to the cliner the impression that I (the reseller) sold the wrong product :(

    But I did not sell it wrong, this client has at most 10 computers active on the internet during the day, there are days he has only 6 live users, before the client used Sophos UTM 9 with 2GB RAM, virtual on Vmware, always worked quietly , now with the XG 105, has these problems of locking the equipment, when it restarts, it already back consuming at least 60% of RAM, the face of the support even quoted the high consumption of the IPS, but suggested equipment exchange and the clerk does not want to do this, does not want to spend more money and rightly so because he bought a solution, believing that the same would meet.

    I will try to support it with Sophos support.

  • 0 in reply to IvanildoGalvão

    Hi Mate,

     

    May I help you providing screenshot on CPU and Memory usage?


    Warm Regards,

  • +1

    Hello,

    I had the exactly same problem with an XG105w sold to a custommer which as crashing randomly during the day or the night even if it was 0 traffic on the network.

    It's a XG105w REV.3 (new hardware) and I tested it on 17.0.6, 17.0.8, and 17.1 GA. After weeks of diagnostics with the Sophos Support, they decided to replace the appliance with a new one thinking it was a problem physically on the appliance. They did a RMA. I received the new appliance on monday, and installed it to my custommer. It did not crashed yet since monday.

     

    Hope it will continue to work and maybe you should ask Sophos Support to replace the appliance like they did for me.

    For information, I have an XG105w Rev.2 onto my own enterprise, for 6 users and ~30 servers and it works great for one year without crashing. The firmware is 17.1 GA.

  • +1 in reply to VikenNajarian

    Hello,


    Yesterday morning we updated the firmware to version 17.1.1 MR1, so far it is ok, I know it is little time to evaluate, but I realized a detail, the memory consumption is between 73% to 80%, before with firmware 17.0.8, in a few minutes the memory consumption was 92%, even with few connections.
    Let's keep watching, but I sincerely hope that this new firmware is the solution.

    Thanks !

  • 0 in reply to VikenNajarian

    At this moment the device is in the following performance condition, see the image.

  • 0 in reply to VikenNajarian

    Yes, i go continue observate this appliance.

    Thank you for your contribution.

  • 0 in reply to IvanildoGalvão

    Unfortunately the problem has recurred.
    Is it RMA?
    Look at the attached pictures.