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v17.1.1 does funny things during install

rfcat_vk over 7 years ago

During install, error messages, could not download, package validated, could not install, package installing.

Installation is completed and the box has rebooted with all gateways reporting as being up with the new software.

Something wrong somewhere.

Ian

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0 FloSupport over 7 years ago

Hey Ian,

Welcome back to the Community!

To confirm, are you still having any issues after the installation? Or is this strange behavior only during the installation process?

Regards,
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0 rfcat_vk over 7 years ago in reply to FloSupport

Hi Flo,

thank you, not back yet, in London bored at this time of night. Lots of photos to process, but only one powerpoint in the hotel room that is accessible and the wife has a facebook tied up. The issue only arose during installation, the package took 4 attempts to download before getting all those error messages during the install process.

Ian
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0 FloSupport over 7 years ago in reply to rfcat_vk

For context, you are performing a manual upgrade (downloading the .gpg update file from your MySophos account and manually uploading to your XG via a web browser) correct?

Could it be possible that the failed downloads are being caused by your hotel internet connection?
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0 rfcat_vk over 7 years ago in reply to FloSupport

Hi Flo,

no, I was using the XG download function to manage the download and install after receiving the notice from the XG web GUI. I was using the hotel connection to supervise the installation.

Ian
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0 FloSupport over 7 years ago in reply to rfcat_vk

Hey Ian,

Interesting, please continue to monitor and let me know if you experience any further issues or strange behavior.

Have a great holiday!
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0 FloSupport over 7 years ago in reply to rfcat_vk

Hey Ian,

Interesting, please continue to monitor and let me know if you experience any further issues or strange behavior.

Have a great holiday!
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