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XG210 crashed today

VikenNajarian

Hello,

The XG210 of my Custommer crashed today at 8:50AM, we were not able to ping the LAN IP or the WAN IP.

The firmware version is 17.1 GA.

It came back after a manual reboot.

Once online again I saw in the "performance" tab that we had an anormal high number of sessions at 8h50 which I guess it's the cause why the firewall crashed.

I don't really know what can cause such a high number of sessions, in normal use the sessions number is between 300 and 600 on this firewall...

Any advice ?


I opened a case with the number: 8183274

 

Viken



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  • 0 in reply to LuCar Toni

    Hmm, ours crashed 3 more times over the weekend, even when downgraded to 17.0.8  I think it must be a broken patch/pattern as 17.0.8 and 17.1.1 were stable until the middle of last week.  I'm going to log a support ticket today as this is simply unacceptable.  Unfortunately I cant get something off a sticker as ours is 100 miles away in  a remote site with no techs there...

Children
  • 0 in reply to CMR

    We also have an HA pair of 430s, another of 310s and one of 210s that all appear to be unaffected...

  • 0 in reply to CMR

    I had Sophos Support replace mine - I have an RMA one here to put in my Comms rack tonight.

    Not sure if its any help but my support ticket is:

    # 8273744

    I had 3 other tickets before this for the XG Crashing. All since going to v17.1 (coincidence?)

    The last ticket Sophos think I may have a corrupt disc as when the XG stops it Stops Dead - no logging etc just goneski.