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crreport service dead

Hi all,

I have a problem with the crreport.

The service is dead.

console> system diagnostics show subsystem-info
SERVICE              STATUS
=====================================
lcdd                 UNTOUCHED
ConfigDB             RUNNING
SigDB                RUNNING
ReportDB             RUNNING
crreport             DEAD
SMTPD                RUNNING
MTA                  RUNNING
nasm                 RUNNING
NTPClient            RUNNING
LoggingDaemon        RUNNING
WebFTPProxy          RUNNING
WebProxy             RUNNING
WINGc                RUNNING
nsxld                RUNNING
POPIMAPDaemon        RUNNING
FTPProxy             RUNNING
IPReputation         RUNNING
Antispam             RUNNING
IPSEngine            RUNNING
RIPD                 RUNNING
OSPFD                RUNNING
BGPD                 RUNNING
DynRouteD            RUNNING
Dgd                  RUNNING
Dhcpd                RUNNING
Dhcpd6               UNREGISTERED
IPSECVPN-monitor     RUNNING
strongswan           RUNNING
strongswan-ctl       UNTOUCHED
DynDNSClient         RUNNING
Networkd             RUNNING
dyniface             UNTOUCHED
gateway              RUNNING
AppServer            RUNNING
WebServer            RUNNING
Antivirus            RUNNING
sandbox_reportd      RUNNING
sandboxd             RUNNING
Dnsd                 RUNNING
SSLVPN               RUNNING
clientless_acce      RUNNING
PPTPD                UNREGISTERED
L2TPD                UNREGISTERED
SMRD                 UNREGISTERED
pimd                 UNREGISTERED
Msyncd               RUNNING
WAF                  UNREGISTERED
red_client           UNTOUCHED
red                  UNREGISTERED
supportaccess        UNREGISTERED
heartbeat            UNREGISTERED
enhancedappctrl      UNREGISTERED
hwmon                UNREGISTERED
Access-Server        RUNNING
Bwm                  RUNNING
Fwm                  UNTOUCHED
Radvd                UNREGISTERED
fqdnd                RUNNING
Fwlog                RUNNING
Pktcapd              RUNNING
hostapd              UNTOUCHED
mdev                 UNREGISTERED
awed                 UNREGISTERED
hotspotd             RUNNING
policyroute          RUNNING
CFS                  RUNNING
CSC                  RUNNING
Timer                RUNNING
Shm                  RUNNING
dbh                  RUNNING
=====================================
Current log usage : 3.0G

 
Could you help me, please?

Raffaele

 



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Parents
  • Hi Raffaele,

    Can you please tell me which OS version resides on the device? Sophos XG v17 or Cyberoam OS. Alongside, if there is recent update pending, I would request you to upgrade and the services will fix during the update process.

    Thanks,

Reply
  • Hi Raffaele,

    Can you please tell me which OS version resides on the device? Sophos XG v17 or Cyberoam OS. Alongside, if there is recent update pending, I would request you to upgrade and the services will fix during the update process.

    Thanks,

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