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Sophos heartbeat not working

Mohammad Alamin

Sophos heartbeat not working from client pc its not able to reach the cloud IP 52.5.76.173 on port 8437 if the pc is configured to reach the internet using proxy, in my case am using XG as a proxy



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  • 0 in reply to FloSupport

    hi,

    sorry for late reply am not facing issues with intercept X, its only with heart beat i tried multi ISP its not connected with 8347, why Sophos cant make the port to  be 443 or 80 

  • 0 in reply to Mohammad Alamin

    Hi Mohammad,

    The communication of heartbeat cannot be changed to other port than 8347. On the system you may check if the system made a connection using  "netstat -s" command.

    If you redirect the traffic , make sure the traffic is not Natted. If you send the traffic to ISP directly then the traffic would be NAtted and would not be routed to your destination. It must have some tunnel to send your private address without Routing.

    On the local side you may check the traffic via tcpdump on console.

    tcpdump 'port 8347

  • 0 in reply to Aditya Patel

    hi,

     

    i am connecting directly from my LTE router and am not using xg firewall , meaning am connecting outside my organization but its the same not connecting