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Voip with multiwan failover

Wondering if Sophos can deal with this issue.

 

I had and had to make a custom script for my pfSense firewall. I was in a situation where you have multi-wan with cloud voip phones.  In the event that the primary wan went down and the phones disconnect they would switch to the secondary connection perfectly.  The problem is when the primary came back up the phones would still hold a connection via the secondary but because of routing the phones would also try to make a connection via the primary resulting in the phones ringing but unable to hear the other party.  The only way to resolve this was to kill all the states on the voice network/vlan still connected via the secondary when the primary would come back up allowing the phones to make a proper connection only via the primary ISP connection.  I would have to do this manually until I was able to create a script for the pfsense firewall. Does the sophos have a mechanism for dealing with this scenario?



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  • That would not make very much sense since I have signed up as a partner reseller also since I am looking at purchasing dozens of these for my customers.  I would think the best place to go for answers with regards to technical questions about a product is to the company that actually designed manufactured and supports the device.

Children
  • Okay. Though these forums are no the best place for answers. The forums are a user to user base, so  most answers come from people like me, home users.

    I think you are asking a bit to specific question because of the special case you presented. While I could out the scenario because I have two VoIP services and two different ISP connections (while waiting for the infamous Australian NBN to be installed) I am not sure that is what you are looking for?

    Ian

    XG115W - v19.5.1 mr-1 - Home

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  • Hi Mark , 

    Could you check if this command would improve in this scenario ?

    command in console. 

    console > set routing wan-load-balancing session-persistant destination-only ip-family all

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • Not sure as I do not have a unit with dual wan yet.  I am meeting with sophos engineers and will discuss.  Thanks for the follow up.