Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 27 subscribers
  • Views 7045 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos virtual appliance reboots multiple times a day

Andre Southgate

From the host event logs: 

Log Name: Microsoft-Windows-Hyper-V-Worker-Admin
Source: Microsoft-Windows-Hyper-V-Worker
Date: 30/04/2018 2:44:18 PM
Event ID: 18560
Task Category: None
Level: Critical
Keywords:
User: S-1-5-83-1-2585533132-1334536720-988050857-1944880453
Computer: hyperv2012
Description:
'Sophos' was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault. If the problem persists, contact Product Support. (Virtual machine ID )
Event Xml:

 

Sometimes it's happening in quick succession. The rest of the Guests on this host aren't experiencing any issues. 

I have recently upgraded to v17 of the OS on the guest, but I am guessing it was happening on v16 as well. 

 

Anyone seen this before?



This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to guillaume bottollier

    Hmm OK. I had configured 4 VCPU and 1GB Memory. I am unsure how I got that so wrong. I am sure I would have followed the recommended specs. 

    However, I had dynamic memory configured with a 1GB Startup and allowed to use 16GB

    I have changed it to static and 2GB. I also changed back to 1VCPU. 

    It's just a play box for me, it services 5 or so devices.

Children
  • 0 in reply to Andre Southgate

    Well after multiple daily reboots for the past few months, I haven't had one for 5 days since updating the memory. 

    I am really very very surprised that this resolved my issue. It seems unacceptable to me that a lack of memory would cause a hard shutdown of the appliance. No warnings about low memory or anything. I am very concerned about how poor memory management is on these appliances that this could be the issue. 

    Is this a known issue (poor memory management)?


    It would affect my willingness to supply this product to customers.