Hello guys,
We have implemented STAS authentication in our environment. Our web policy provides Tech support employees access to browse video hosting websites e.g Youtube, but the same category has been blocked for other people. When some non tech support employee calls our tech support team and the tech support guy runs command prompt on the user's pc in admin mode (i.e tech support guy enters their credentials), the XG firewall applies "Tech Support" web policy and now even the non IT user has access to video hosting websites.
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