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No English Speaking Support

Stephen Wratten

Getting really pissed off with Sophos, I've spent over 10 hours now with 3 phone calls talking to Indians trying to submit a bug. 

I'm finding while they can speak english, they dont understand english when its talked back to them. And they dont understand networking either. 

This really is frustrating when I'm spending MY time to report to you YOUR BUG in IPSEC VPN.

I'm now being told its a known bug with DHCP and PPPoE - I DONT USE PPPoE !!??!!?!?!?!?

"oh yes yes i understand exactly what your saying"  FML

Is it possible to speak to somone who understand English and Networking ?  They need to understand VPN and NAT is there anyone like this in your company?

 

 

 



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    Hi Stephen,

    Thanks for bringing this to our attention, I really appreciate you taking your time to update us on the bug. 

    I have PMed you to confirm the case#. Please be assured that I will pass it on to the Quality Team to examine the case actions and call quality. I will also arrange a Senior Technical Engineer to follow up with you in this case. I have read through the case and I will coordinate with the Developers and the GES Team to test and confirm the provided report.

    Sincerely,

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  • 0

    Hi Stephen,

    Thanks for bringing this to our attention, I really appreciate you taking your time to update us on the bug. 

    I have PMed you to confirm the case#. Please be assured that I will pass it on to the Quality Team to examine the case actions and call quality. I will also arrange a Senior Technical Engineer to follow up with you in this case. I have read through the case and I will coordinate with the Developers and the GES Team to test and confirm the provided report.

    Sincerely,

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