IPSec Tunnel up, but not pinging

Hi,

In Administration | Device Access | VPN | check if PING is selected. Verify the network subnets are defined properly in the IPSec policy on both the end. 

Check #1.1 in my troubleshooting guide and see if the traffic is passed through the IPSec tunnel. PM me a screenshot to see the packet communication.

Thanks,

Sachin, please move this thread to the proper XG forum.

Cheers - Bob

Bob, I have moved the thread. 

Ajay Sharma1 I have moved it in the XG group's VPN forum to get more attention.

Thanks,

Thanks Sachin,

I've tried re-configuration of Tunnel. Static Routes / Even Policy Routes, but to no avail.

When I trace from Any of the ends the packets get lost after 5 -8 hop. I feel like contacting my ISPs as at both ends we have different providers.

Also, Have I mentioned that one end is Cyberoam with 10.6.6 and Sophos XG 105 with 17.0.6 MR-6. Could this be a reason for no traffic. Policies I'm using.

Thanks Sachin,

I've tried re-configuration of Tunnel. Static Routes / Even Policy Routes, but to no avail.

When I trace from Any of the ends the packets get lost after 5 -8 hop. I feel like contacting my ISPs as at both ends we have different providers.

Also, Have I mentioned that one end is Cyberoam with 10.6.6 and Sophos XG 105 with 17.0.6 MR-6. Could this be a reason for no traffic. Policies I'm using.

If you did a packet capture as I suggested in my previous response did you see the traffic flows from/to the IPSec interface of both firewalls? If yes, then you must get your ISPs to investigate the issue further. 

Thanks,