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unable to access webadmin/portal

Mast_01

Hello,

a have a XG that the webadmin and user portal have stopped working, either via LAN or WAN(you try to access it and it times out).

Access through SSH works perfectly.

All FW services "seem" to work fine, stations browse, port forwards work, PPTP does NOT WORK(can't remember if it's configured) and i haven't tried SSLVPN

  • tried rebooting, twice, it did nothing.
  • tried the "service tomcat:restart -ds nosync", again, does nothing
  • Tried system appliance_access, nothing

FW is running SFOS 17.0.5 MR-5

 

¿any ideas?



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  • 0

    Hey  

    Sorry to hear about these issues you have been experiencing.

    To perform some initial troubleshooting:

    1. Could you please verify if you have any existing "Bypass Stateful Firewall" rules? (use the command: console> show advanced-firewall)
    2. Please attempt resetting the Default Web Admin Certificate. (CLI of XG "Main Menu", 2. System Configuration, 4. Reset Default Web Admin Certificate)

    Best,

  • 0 in reply to FloSupport

    There are no bypass rules(there where none in place and incidentally this stopped working by itself, it was working fine with NO config changes and suddenly stopped)

    Tried the certificate reset, still doesn't works

  • 0 in reply to Mast_01

    Hi,

    Can you show us a tcpdump of the request?

    Cheers

  • 0 in reply to LuCar Toni

    packets arrive ok, this is  tcpump from the LAN:

     

    CR15iNG_AM02_SFOS 17.0.5 MR-5# tcpdump 'port 4444'
    tcpdump: Starting Packet Dump
    15:33:03.173245 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34986962 ecr 0], length 0
    15:33:05.325728 PortA, IN: IP servidor.bei.local.32403 > 129.168.0.1.4444: Flags [S], seq 1660734473, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34987177 ecr 0], length 0
    15:33:06.183888 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 8192, options [mss 1460,nop,wscale 8,sackOK,TS val 34987263 ecr 0], length 0
    15:33:11.331766 PortA, IN: IP servidor.bei.local.32403 > 129.168.0.1.4444: Flags [S], seq 1660734473, win 65535, options [mss 1460,sackOK,TS val 34987778 ecr 0], length 0
    15:33:12.189709 PortA, IN: IP servidor.bei.local.32406 > 129.168.0.1.4444: Flags [S], seq 489329979, win 65535, options [mss 1460,sackOK,TS val 34987863 ecr 0], length 0

  • 0 in reply to Mast_01

    Thanks.

    Could you perform a netstat?

    netstat -an | grep 4444

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