We're still on v16.05 MR8 in Azure and one of our firewalls used for our test environment failed. Deploying a new XG firewall in Azure now starts us at 17.0.0 GA. Is there anyway to get us back on MR-8? I have the firmware file and backup file.
What steps are needed to get this back online after re-deploying?
Hey Mark H
After redeploying on v17, visit your MySophos account and access the Firmware Updates page. From here, input the serial number of your Appliance to view the available .gpg firmware files for your device. You can then download this from our website and upload to your firewall to properly recover back to this previous version.
If v16.05 MR8 is unable to be located in this list, I would advise to raise a support case and request for this specific Azure .gpg file to be provided for you.
Regards,
FloSupport | Community Support Engineer
Hey Mark H
After redeploying on v17, visit your MySophos account and access the Firmware Updates page. From here, input the serial number of your Appliance to view the available .gpg firmware files for your device. You can then download this from our website and upload to your firewall to properly recover back to this previous version.
If v16.05 MR8 is unable to be located in this list, I would advise to raise a support case and request for this specific Azure .gpg file to be provided for you.
Regards,
FloSupport | Community Support Engineer
