IPSEC between fortigate and Sophos XG not working

Question

Hi everyone, 
 
 Connection IPSEC between Fortigate - Fortigate went perfect. 
 Connection IPSEC between Sophis XG - Sophos XG goes perfect. 
 
 Connection IPSEC Fortigate - Sophos XG is not working. Anyone here can tell me what I need to fill in? Or what kind of information do you need? 
 
 Regards

FloSupport · Answer

Hey sindbad 
 Welcome to the Sophos Community! 
 To start, what error is being provided regarding your IPsec tunnel from the Log Viewer on the GUI? If the error is still unclear, please PM me the details from your strongswan.log, charon.log, ipsec.log, and ipsec_<NameOfTunnel>.log. 
 Regards, 
 FloSupport | Community Support Engineer