SNMP Agent Uptime randomly resetting to 0

Hi,

I have the same problem on Zabbix server since we upgraded firmware to MR5 :

Hi Bjoern Freiherr 

Are you continuing to experience this SNMP counter issue? If possible, could you please share the number of your support case?

Thanks,

FloSupport | Community Support Engineer

Yes we're still seeing this happening. I don't have a case number. When I called in, a support engineer was looking at one of the firewalls with me and couldn't find anything in the logs. I never got a ticket number for it as far as I can remember.

Hi Bjoern Freiherr 

I apologize for this information that was not provided to you.

I would advise that further troubleshooting would have to be performed in your specific network environment. Packet captures would also need to be performed to gather more information about the communication between your XG firewall appliance and your SNMP manager.

For troubleshooting purposes, have you attempted to revert back to your previously known working firmware version to test if it's indeed an issue specific to MR5?

Regards,

FloSupport | Community Support Engineer

We have not reverted the firmware on any of the devices at this point. The problem is that it happens so randomly which makes it hard to capture anything at that specific time. The last alert I see was from yesterday night actually. I can't say if it's the XGs or if it's something with the monitoring system that causes this alert. It might be good to compare the data that the SNMP collector gets vs. what the XG SNMP agent sees. Any help troubleshooting this would be appreciated. I'd be happy to do a screen sharing session to show the things we're seeing.

I confirm that I have reverted to MR3 and the problem has been solved.

That's good to know Bruno. Unfortunately MR3 is heavily buggy with VPNs, so I'm afraid to go back to that. Guess I'll have to wait for MR6 or higher to hopefully fix all the VPN issues and revert whatever bug was introduced for SNMP with MR5.

So I just had this happen again on one of our managed XGs. When looking at it shortly after all the monitoring graphs have restarted in the UI. I'm calling Support again now to look into this.

I've now logged this as case #7980313.

Hi Bjoern,

MR6 was released a few days ago, have you tested it?

As far as I can see nothing has been done with SNMP issues...