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STAS user disconnect after 2 minutes

Tam Ben-Jusu

I have a Windows AD domain with 1 domain controller.

I have an AD user that logs in, appears in STAS and has WAN access. Within 2 minutes that user is disconnected and drops out of Show Live Users.

The XG230 shows a successful log-out of that user even when they haven't log out.

The user then gets presented with the Captive Portal.

All tests to the client from the STAS are successful, WMI polling, pinging, etc (The firewall is off on the clients).

All tests between the Sophos Agent and Collector are successful (they are on the same domain controller)

All test between the Collector and the XG230 are successful.

Has anyone else experienced this?

 



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  • 0

    Hi Mathew,

    Were you able to resolve this issue? I'm facing the same problem.

    In my case, it happens only with some computers. Some settings:

    Sophos XG 135

    Computer:
    Windows 10 Pro
    Sophos Endpoint Security Advanced + Intercept X

    The other settings, such as STAS, are similar to yours.

    Thanks,

    Translated by Google Translate

    Alvaro

  • 0 in reply to Alvaro Rodrigues

    Apologies for the late response, Alvaro..

    Sophos support have been unable to solve this issue for weeks. 

    Like you, it happens on some machines here more than on others.

    Basically it looks like STAS  (log-off detection) just doesn't work!!

     

     

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