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Firewall Rule Changes disconnect all traffic

IT-Support-247

Hi,

When I make a change to an (unrelated) firewall rule, particularly a WAF rule, the firewall will disconnect all sessions for all rules/sites for a few seconds. This happens for all of our hosted websites.

For example:

1. Make a change to Website Rule A

2. Users report being disconnected/404 errors on Website B, C or D

Hitting refresh again solves the issue, but this isn't great when I want to test and tinker with some other rules and websites that we use.

Is this by design? We also use Sonicwalls that do not cause this problem when we change rules.

Even if I make a change to Web Protection Policies, is disconnects everybody for a few seconds upon saving the policy/rule.

Really frustrated :(



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  • 0

    This happens with SSL VPN Site-to-Site traffic too.  The way you might want to get around it, cumbersome as it is:

    • Create a virtual Sophos SFOS you can use to manipulate and get rules down to exactly how you want them
    • Implement a change management process and perform those rule changes only during maintenance windows, however you've defined them
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  • 0

    This happens with SSL VPN Site-to-Site traffic too.  The way you might want to get around it, cumbersome as it is:

    • Create a virtual Sophos SFOS you can use to manipulate and get rules down to exactly how you want them
    • Implement a change management process and perform those rule changes only during maintenance windows, however you've defined them
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