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Registration Service - Lost hoping on Sophos ?

sathiyaseelan shanmugam over 7 years ago

Registration Service - Lost hoping on Sophos ?

Let me know how many days required Sophos to register the customers for their sold product ?

We bought the XG85 (SFOS 17.0.0 GA) Firewall by Last Friday 9th FEB,2018 and still waiting for the registration. I would like to know the problem of sophos to give the registration certificate to the customer after making the payments.

Whenever we ask you dealership, sophos required 3-4 days to required to update the registration ? is that true ?

Being competitive business, all major players started to give the self registration and sophos doesn't have the facilities ? what's the cause behind this ?

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0 Karlos over 7 years ago

Hi Sathiyaseelan,

Could you DM me your serial number so I can look into the status of your firewall. It could very well be that the license file was sent to a different email address (whoever originally made the purchase).

Thanks,
Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Karlos over 7 years ago

Hi Sathiyaseelan,

Could you DM me your serial number so I can look into the status of your firewall. It could very well be that the license file was sent to a different email address (whoever originally made the purchase).

Thanks,
Karlos

Karlos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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