STAS Test connectivity with collector is failing

Question

Hello, 
 
 Kindly help me please, I have configured our AD with STAS 2.2.1.0, in Sophos applicance on the general tab our XG430 is appearing, but when I test the connecvity using the STAS collector, it is failing...the AD is already define on the our XG for STAS activation, also and the Windows AD firewall is off, but still I cannot make it work. is there any XG firewall rule to define?...the AD is in the local subnet with our XG...

Arvin Carlos · Accepted Answer

Thank you for all the effort, we resolve the issue, kudos to the author, attention Sophos, maybe it time to revised the knowledgebase for STAS, include the very basics is so helpful for trobule isolation.....

community.sophos.com/.../troubleshooting-guide-for-xg 
 
 #8- STAS 
 
 One of the smallest configuration mistakes while configuring STAS is the TIME. The time difference between the XG firewall and the Domain Controller should not be more than 5 minutes. When the STAS logs have the user information but the user is not authenticated on the XG firewall & the live user UI is not populated with the User, then this could be related to the time settings.