No response from GUI - How to restore?

Pcc,

did you try to reset to factory settings? From console option > 5 and then 1. Did you try to restart tomcat service from advanced shell?

Thanks

If I reset to factory settings, I'm not sure to recover configuration file because of the encryption. Maybe is a "sophos-made" encryption, all readable by UTM ?

I've tried reboot, no GUI.

What is the command to restart tomcat on advanced shell ? There's no '/etc/init.d/' directory, 'service xxx status' seems don't work... maybe the advanced shell is a linux chrooted system ? I'm not sure to be root (su : not found).

Thanks.

PCC, you can restore the configuration if you received it via mail.

To restart the tomcat service type:

service tomcat:restart -dsnosync

Regards

Hi,

No change with tomcat restart, as expected. Thanks for command line.

The encryption that scares me a bit : with a factory settings reset, the file will be fully readable by the UTM and the configuration will be written on the UTM ? (beginning of the file : Salted__e©Ðã`+±¢¿—»ð'Åüš%öåGÉž¨w›Þ5Â>)û5‡öçPxìõÎÜðï...)

My fear is to see the UTM refusing me the configuration file because of unreadable file. I don't remember of any encryption key defined on setup.

Thanks for your help.

Luk,

Can you confirm that my encrypted file received by mail will be read by UTM after factory settings reset and will restore configuration, even if I can read the file and have no encryption key ?

Thanks.

PCC,

backup files on XG are not encrypted. Save the file, reinstall the same version and import the file again.

Regards

So, why my backup file begins by "Salted__e©Ðã`+±¢¿—»ð'Åüš%öåGÉž¨w›Þ5Â>)û5‡öçPxìõÎÜðï...)" and is unreadable by human? Is it not encrypted?

PCC,

the file contains ASCII characters that only XG can read (and not by notepad, cat, etc...) but it is not encrypted. Please proceeed with the restore.

Fully restored with unreadable file.

Thanks a lot! :)