Thread Info
  • State Verified Answer
  • +7 person also asked this people also asked this
  • Locked Locked
  • Replies 123 replies
  • Answers 2 answers
  • Subscribers 46 subscribers
  • Views 288450 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

anybody seeing issues with XG17 causing Outlook desktop client losing "sync" with Office365.

wpajack

We've starting seeing issues in the last month or so with Outlook desktop client losing sync with Office365 when it will just stop syncing the cached mailbox.  no errors and it will say all folders up to date.  It takes restarting Outlook for it to get back in sync and it will stay synced for a random period of time at which time it will stop syncing again.

 

I'm thinking the issue is linked with the upgrade from XG16 to XG17 that happened around the same time.  i waited until MR3 to upgrade to XG17.  I did the MR5 upgrade to see it that would help but it doesn't appear so.



This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to wpajack

    even with the default rule just having HTTP scanning and policies enabled,  I went ahead and create a new Firewall rule FQDN group with *.microsoft.com and *.office.com with no scanning at all, no IPS, traffic/Web/Application policies at all.  so far, 2.5Gb of traffic through it and we're still getting synchronization stalling on multiple computers.

     

    this one hasn't synced for an hour,

     

    but it says all folders up to date at the bottom of Outlook

     

    .

Children
No Data