Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 0 replies
  • Subscribers 26 subscribers
  • Views 2651 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[Sophos Notification] Sophos XG Firewall: Issues faced after update to v17

FloSupport

Hi Sophos Community,

Please see the following Knowledge Base Article that was released to assist customers experiencing issues with IPsec and Webadmin after updating to SFOS v17.

Before you open a case with Sophos Support. We strongly recommend updating to the latest firmware version, SFOS v17 MR5, which contains a lot of fixes.
If you are affected by NC-27510, please refer to Sophos XG Firewall: Cannot handle more than 2 concurrent Quick Mode exchanges per IKE_SA when using IKEv1 for more information.

For all the other issues, please gather the following information and contact Sophos Support:

  • Please specify if IKEv1 or IKEv2 is being used. If IKEv2 is used, please refer to Sophos XG Firewall v17: Recommended configuration for IPsec profile to fine tune the IPsec profile as per the recommended configuration. 
  • Time of update and first observation of the issue occurrence.
  • Screenshots from the logviewer. You will see IPSEC related information if your filter to the SYSTEM module.
  • Information about the remote peer. Please specify if it is a Sophos UTM/XG or a third party vendor.

Regards,

FloSupport | Community Support Engineer



This thread was automatically locked due to age.