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ActiveSync not disabling on non compliant devices?

MrS

Has anyone managed to get the ActiveSync to disable correctly when a device becomes non compliant?

I have iPad's & iPhones that are showing as non compliant in SMC as I have removed the passcode, and yet I am still able to access, send & recieve email using the enterprise exchange server? Are there any other steps that you need to do?

Thanks

:32913


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  • 0

    1. True

    2. True

    3. If the SMC server is set as the exchange server the email setup does not complete - you get 'server error occurred. Check your username & password and try again' (credentials are correct)

    4. Although this is true, the whole point is that when a device is not compliant ActiveSync is not disabling.

    The original post appears to be the same issue - they had to use the exchange server in the email settings because using the SMC server caused an error. Obviously activesync cannot be disabled when connecting direct to the exchange server but when EAS Proxy is set up correctly and the user account is set up correctly you would expect to be able to configure a device correctly and you can't

    I'd hoped the OP had found a fix as this problem has been with support for 4 weeks and I am no further forward.

    :39677
Reply
  • 0

    1. True

    2. True

    3. If the SMC server is set as the exchange server the email setup does not complete - you get 'server error occurred. Check your username & password and try again' (credentials are correct)

    4. Although this is true, the whole point is that when a device is not compliant ActiveSync is not disabling.

    The original post appears to be the same issue - they had to use the exchange server in the email settings because using the SMC server caused an error. Obviously activesync cannot be disabled when connecting direct to the exchange server but when EAS Proxy is set up correctly and the user account is set up correctly you would expect to be able to configure a device correctly and you can't

    I'd hoped the OP had found a fix as this problem has been with support for 4 weeks and I am no further forward.

    :39677
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