Hello,
we are trying to install Sophos Mobile Security Version 6.1.4 and only get this Error during the extraction Process to some Temp Folders:
There is no further information in the install_wizard.log but i attach it anyway (i just deleted some IP information in case of DATA Security):
[2016-11-02 9:29:09] >>>>> Starting [2016-11-02 9:29:09] MDM_INSTDIR: C:\Program Files (x86)\Sophos\Sophos Mobile Control [2016-11-02 9:29:09] SYSTEMVAR_PATH: %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\ [2016-11-02 9:29:09] SYSTEMVAR_MDM_HOME: %MDM_HOME% [2016-11-02 9:29:09] JAVA_HOME: C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92 [2016-11-02 9:29:09] JDK_BIN: C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin [2016-11-02 9:29:09] Server Version: 6.1.4 [2016-11-02 9:29:09] Wizard Version: 6.1.4.2259 [2016-11-02 9:29:09] Update From Version: [2016-11-02 9:29:09] Your ComputerName: [2016-11-02 9:29:09] Your USERDOMAIN: [2016-11-02 9:29:09] Your REGISTRYDOMAIN: [2016-11-02 9:29:09] Computer ISDOMAINMEMBER: true [2016-11-02 9:29:09] LANGID=1031 [2016-11-02 9:29:09] LOCALE_SENGCOUNTRY=Germany [2016-11-02 9:29:09] LOCALE_SCOUNTRY=Deutschland [2016-11-02 9:29:09] LOCALE_SENGLANGUAGE=German [2016-11-02 9:29:09] GEOID=94 [2016-11-02 9:29:09] GEO_ISO2=DE [2016-11-02 9:29:09] GEO_ISO3=DEU [2016-11-02 9:29:09] UserAccountType: Admin [2016-11-02 9:29:09] System memory in MB: 4095 [2016-11-02 9:29:09] Calculating JVM RAM... [2016-11-02 9:29:09] JVM_RAM (used for -Xmx): 2048 [2016-11-02 9:29:09] ProcessorNameString: Intel(R) Xeon(R) CPU E5-2640 0 @ 2.50GHz [2016-11-02 9:29:09] MHz: 2494 [2016-11-02 9:29:09] Identifier: Intel64 Family 6 Model 45 Stepping 7 [2016-11-02 9:29:09] VendorIdentifier: GenuineIntel [2016-11-02 9:29:09] Cores/Threads: 4 [2016-11-02 9:29:09] ProxyServer: [2016-11-02 9:29:09] ProxyEnable: 1 [2016-11-02 9:29:09] System Proxy enabled. Using proxy. [2016-11-02 9:29:09] Found global proxy entry [2016-11-02 9:29:09] ProxyHost: [2016-11-02 9:29:09] ProxyPort: [2016-11-02 9:29:09] System Proxy enabled. Setting as default proxy. [2016-11-02 9:29:09] Service Name: SMCSVC [2016-11-02 9:29:09] Unicode Service Name: SMCSVC [2016-11-02 9:29:09] Service does not exist: 1060 [2016-11-02 9:29:09] Read database driver from properties: auto [2016-11-02 9:29:09] Cannot read driver class. Trying to detect... [2016-11-02 9:29:09] Found JDBC url [2016-11-02 9:29:09] Found no MySQL in URL. Setting MS SQL driver. [2016-11-02 9:29:09] Found JDBC driver file: sqljdbc4.jar [2016-11-02 9:29:09] SetWaitCursor [2016-11-02 9:29:09] Getting Java properties... [2016-11-02 9:29:09] -- listing properties -- java.runtime.name=Java(TM) SE Runtime Environment sun.boot.library.path=C:\Program Files (x86)\Sophos\Sophos ... java.vm.version=25.92-b14 java.vm.vendor=Oracle Corporation java.vendor.url=http://java.oracle.com/ path.separator=; java.vm.name=Java HotSpot(TM) 64-Bit Server VM file.encoding.pkg=sun.io user.script= user.country=DE sun.java.launcher=SUN_STANDARD sun.os.patch.level= java.vm.specification.name=Java Virtual Machine Specification user.dir=C:\Program Files (x86)\Sophos\Sophos ... java.runtime.version=1.8.0_92-b14 java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment java.endorsed.dirs=C:\Program Files (x86)\Sophos\Sophos ... os.arch=amd64 java.io.tmpdir=C:\Users\ADMINI~1.REM\AppData\Local\T... line.separator= java.vm.specification.vendor=Oracle Corporation user.variant= os.name=Windows Server 2012 sun.jnu.encoding=Cp1252 java.library.path=C:\Program Files (x86)\Sophos\Sophos ... java.specification.name=Java Platform API Specif[2016-11-02 9:29:09] DoUpdate? [2016-11-02 9:29:09] No update trigger found. [2016-11-02 9:29:09] Get DB properies... [2016-11-02 9:29:09] Got MDM_DB_USER: 0 [2016-11-02 9:29:09] Got MDM_DB_PASS_ENC: 0 [2016-11-02 9:29:09] MDM_DB_USER mdm [2016-11-02 9:29:09] MDM_DB_PASS_ENC 374d603add8e0449aea40af6d9f9b911 [2016-11-02 9:29:09] Verifying db user [2016-11-02 9:29:10] Setting db users [2016-11-02 9:29:10] Getting "C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin\java" version... [2016-11-02 9:29:11] Output: 0 java version "1.8.0_92" Java(TM) SE Runtime Environment (build 1.8.0_92-b14) Java HotSpot(TM) 64-Bit Server VM (build 25.92-b14, mixed mode) [2016-11-02 9:29:11] Old license file found. Getting size. [2016-11-02 9:29:11] File size: 0 bytes. [2016-11-02 9:29:11] Desired SMC URL: [2016-11-02 9:29:11] Getting Java arch model... [2016-11-02 9:29:11] sun.arch.data.model=64 [2016-11-02 9:29:11] Wizard - DBDone: [2016-11-02 9:29:11] No prior db configuration found. [2016-11-02 9:29:11] Wizard - AllDone: [2016-11-02 9:29:11] No prior configuration found. [2016-11-02 9:29:11] "C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin\java" GetSystemTimeZone [2016-11-02 9:29:11] 0 Europe/Berlin [2016-11-02 9:29:11] Before ConfigWrite [2016-11-02 9:29:34] Check here if database update section should be skipped [2016-11-02 9:29:34] No db update skip page [2016-11-02 9:29:34] SelectDB [2016-11-02 9:29:42] SelectDBLeave [2016-11-02 9:29:42] SQL Server clicked. [2016-11-02 9:29:42] SelectDBLeave [2016-11-02 9:29:42] SQL Server clicked. [2016-11-02 9:29:44] SelectDBLeave [2016-11-02 9:29:44] Bundled SQL Server clicked. [2016-11-02 9:29:47] SelectDBLeave [2016-11-02 9:29:47] UseIncludedSQLServer 1 [2016-11-02 9:29:47] UseSQLServer 0 [2016-11-02 9:29:47] UseMySQL 0 [2016-11-02 9:29:47] UseSQLServer [2016-11-02 9:29:47] JDBCDriverClass com.microsoft.sqlserver.jdbc.SQLServerDriver [2016-11-02 9:29:47] JDBCDriverFile: sqljdbc4.jar [2016-11-02 9:29:47] ConfigureDB [2016-11-02 9:29:47] Used ini: includedsqlserver.ini [2016-11-02 9:29:47] WinAuth: 1 [2016-11-02 9:29:47] Found old dbserver localhost [2016-11-02 9:29:47] UseSQLServerAuth: [2016-11-02 9:29:47] Disable SQL Auth Fields [2016-11-02 9:29:54] ConfigureDBLeave [2016-11-02 9:29:54] Use SQL Server Authentication clicked. [2016-11-02 9:29:54] SQL Auth activated. [2016-11-02 9:30:22] ConfigureDBLeave [2016-11-02 9:30:22] Use Windows Authentication clicked. [2016-11-02 9:30:25] ConfigureDBLeave [2016-11-02 9:30:25] Use SQL Server Authentication clicked. [2016-11-02 9:30:25] SQL Auth activated. [2016-11-02 9:31:28] ConfigureDBLeave [2016-11-02 9:31:28] UseSQLServerAuth: <1> [2016-11-02 9:31:28] DBSrvUser: <sa> [2016-11-02 9:31:28] SQLServer [2016-11-02 9:31:28] localhost [2016-11-02 9:31:28] sa [2016-11-02 9:31:28] 0 [2016-11-02 9:31:28] SetWaitCursor [2016-11-02 9:31:28] Check for SQL Server instance... [2016-11-02 9:31:28] SQLServer initial jdbc:sqlserver://localhost [2016-11-02 9:31:28] Check here if section should be skipped [2016-11-02 9:31:28] UseIncludedSQLServer 1 [2016-11-02 9:31:28] UseSQLServer 0 [2016-11-02 9:31:28] UseMySQL 0 [2016-11-02 9:31:28] SetWaitCursor [2016-11-02 9:31:28] Func InstallSQLServer [2016-11-02 9:31:28] SetWaitCursor [2016-11-02 9:31:28] Installing Microsoft SQL Server 2014 Express [2016-11-02 9:31:28] Check if SQL Server is already installed [2016-11-02 9:31:29] No sqlservr.exe running. [2016-11-02 9:31:29] Using Mixed Authentication mode. [2016-11-02 9:34:26] SQL Server not installed: <-2053898239>. [2016-11-02 9:34:26] Final result: Failed: see details below [2016-11-02 9:34:26] Exit message: [2016-11-02 9:34:26] Exit facility code: [2016-11-02 9:34:26] Exit error code: [2016-11-02 9:34:46] .onInstFailed [2016-11-02 9:34:46] Clear passwords [2016-11-02 9:34:46] .onGUIEnd [2016-11-02 9:34:46] Clear passwords [2016-11-02 10:52:49] >>>>> Starting [2016-11-02 10:52:49] MDM_INSTDIR: C:\Program Files (x86)\Sophos\Sophos Mobile Control [2016-11-02 10:52:49] SYSTEMVAR_PATH: %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\ [2016-11-02 10:52:49] SYSTEMVAR_MDM_HOME: C:\Program Files (x86)\Sophos\Sophos Mobile Control [2016-11-02 10:52:49] JAVA_HOME: C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92 [2016-11-02 10:52:49] JDK_BIN: C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin [2016-11-02 10:52:49] Server Version: 6.1.4 [2016-11-02 10:52:49] Wizard Version: 6.1.4.2259 [2016-11-02 10:52:49] Update From Version: [2016-11-02 10:52:49] Your ComputerName: SRV-NRE-RIS [2016-11-02 10:52:49] Your USERDOMAIN: REMSECK [2016-11-02 10:52:49] Your REGISTRYDOMAIN: remseck.local [2016-11-02 10:52:49] Computer ISDOMAINMEMBER: true [2016-11-02 10:52:49] LANGID=1031 [2016-11-02 10:52:49] LOCALE_SENGCOUNTRY=Germany [2016-11-02 10:52:49] LOCALE_SCOUNTRY=Deutschland [2016-11-02 10:52:49] LOCALE_SENGLANGUAGE=German [2016-11-02 10:52:49] GEOID=94 [2016-11-02 10:52:49] GEO_ISO2=DE [2016-11-02 10:52:49] GEO_ISO3=DEU [2016-11-02 10:52:49] UserAccountType: Admin [2016-11-02 10:52:49] System memory in MB: 4095 [2016-11-02 10:52:49] Calculating JVM RAM... [2016-11-02 10:52:49] JVM_RAM (used for -Xmx): 2048 [2016-11-02 10:52:49] ProcessorNameString: Intel(R) Xeon(R) CPU E5-2640 0 @ 2.50GHz [2016-11-02 10:52:49] MHz: 2494 [2016-11-02 10:52:49] Identifier: Intel64 Family 6 Model 45 Stepping 7 [2016-11-02 10:52:49] VendorIdentifier: GenuineIntel [2016-11-02 10:52:49] Cores/Threads: 4 [2016-11-02 10:52:49] ProxyServer: [2016-11-02 10:52:49] ProxyEnable: 1 [2016-11-02 10:52:49] System Proxy enabled. Using proxy. [2016-11-02 10:52:49] Found global proxy entry [2016-11-02 10:52:49] ProxyHost: [2016-11-02 10:52:49] ProxyPort: [2016-11-02 10:52:49] System Proxy enabled. Setting as default proxy. [2016-11-02 10:52:49] Service Name: SMCSVC [2016-11-02 10:52:49] Unicode Service Name: SMCSVC [2016-11-02 10:52:50] Service does not exist: 1060 [2016-11-02 10:52:50] Read database driver from properties: com.microsoft.sqlserver.jdbc.SQLServerDriver [2016-11-02 10:52:50] Found JDBC driver file: sqljdbc4.jar [2016-11-02 10:52:50] SetWaitCursor [2016-11-02 10:52:50] Getting Java properties... [2016-11-02 10:52:50] -- listing properties -- java.runtime.name=Java(TM) SE Runtime Environment sun.boot.library.path=C:\Program Files (x86)\Sophos\Sophos ... java.vm.version=25.92-b14 java.vm.vendor=Oracle Corporation java.vendor.url=http://java.oracle.com/ path.separator=; java.vm.name=Java HotSpot(TM) 64-Bit Server VM file.encoding.pkg=sun.io user.script= user.country=DE sun.java.launcher=SUN_STANDARD sun.os.patch.level= java.vm.specification.name=Java Virtual Machine Specification user.dir=C:\Program Files (x86)\Sophos\Sophos ... java.runtime.version=1.8.0_92-b14 java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment java.endorsed.dirs=C:\Program Files (x86)\Sophos\Sophos ... os.arch=amd64 java.io.tmpdir=C:\Users\ADMINI~1.REM\AppData\Local\T... line.separator= java.vm.specification.vendor=Oracle Corporation user.variant= os.name=Windows Server 2012 sun.jnu.encoding=Cp1252 java.library.path=C:\Program Files (x86)\Sophos\Sophos ... java.specification.name=Java Platform API Speci[2016-11-02 10:52:50] DoUpdate? [2016-11-02 10:52:50] No update trigger found. [2016-11-02 10:52:50] Get DB properies... [2016-11-02 10:52:50] Got MDM_DB_USER: 0 [2016-11-02 10:52:50] Got MDM_DB_PASS_ENC: 0 [2016-11-02 10:52:50] MDM_DB_USER mdm [2016-11-02 10:52:50] MDM_DB_PASS_ENC 374d603add8e0449aea40af6d9f9b911 [2016-11-02 10:52:50] Verifying db user [2016-11-02 10:52:51] Setting db users [2016-11-02 10:52:51] Getting "C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin\java" version... [2016-11-02 10:52:51] Output: 0 java version "1.8.0_92" Java(TM) SE Runtime Environment (build 1.8.0_92-b14) Java HotSpot(TM) 64-Bit Server VM (build 25.92-b14, mixed mode) [2016-11-02 10:52:51] Old license file found. Getting size. [2016-11-02 10:52:51] File size: 0 bytes. [2016-11-02 10:52:51] Desired SMC URL: [2016-11-02 10:52:51] Getting Java arch model... [2016-11-02 10:52:52] sun.arch.data.model=64 [2016-11-02 10:52:52] Wizard - DBDone: [2016-11-02 10:52:52] No prior db configuration found. [2016-11-02 10:52:52] Wizard - AllDone: 0 [2016-11-02 10:52:52] No prior configuration found. [2016-11-02 10:52:52] "C:\Program Files (x86)\Sophos\Sophos Mobile Control\Java\jdk1.8.0_92\bin\java" GetSystemTimeZone [2016-11-02 10:52:52] 0 Europe/Berlin [2016-11-02 10:52:52] Before ConfigWrite [2016-11-02 10:53:07] Check here if database update section should be skipped [2016-11-02 10:53:07] No db update skip page [2016-11-02 10:53:07] SelectDB [2016-11-02 10:53:09] SelectDBLeave [2016-11-02 10:53:09] UseIncludedSQLServer 1 [2016-11-02 10:53:09] UseSQLServer 0 [2016-11-02 10:53:09] UseMySQL 0 [2016-11-02 10:53:09] UseSQLServer [2016-11-02 10:53:09] JDBCDriverClass com.microsoft.sqlserver.jdbc.SQLServerDriver [2016-11-02 10:53:09] JDBCDriverFile: sqljdbc4.jar [2016-11-02 10:53:09] ConfigureDB [2016-11-02 10:53:09] Used ini: includedsqlserver.ini [2016-11-02 10:53:09] WinAuth: 1 [2016-11-02 10:53:09] Found old dbserver localhost [2016-11-02 10:53:09] UseSQLServerAuth: [2016-11-02 10:53:09] Disable SQL Auth Fields [2016-11-02 10:54:05] ConfigureDBLeave [2016-11-02 10:54:05] Use SQL Server Authentication clicked. [2016-11-02 10:54:05] SQL Auth activated. [2016-11-02 10:54:13] ConfigureDBLeave [2016-11-02 10:54:13] UseSQLServerAuth: <1> [2016-11-02 10:54:13] DBSrvUser: <sa> [2016-11-02 10:54:13] SQLServer [2016-11-02 10:54:13] localhost [2016-11-02 10:54:13] sa [2016-11-02 10:54:13] 0 [2016-11-02 10:54:13] SetWaitCursor [2016-11-02 10:54:13] Check for SQL Server instance... [2016-11-02 10:54:13] SQLServer initial jdbc:sqlserver://localhost [2016-11-02 10:54:13] Check here if section should be skipped [2016-11-02 10:54:13] UseIncludedSQLServer 1 [2016-11-02 10:54:13] UseSQLServer 0 [2016-11-02 10:54:13] UseMySQL 0 [2016-11-02 10:54:13] SetWaitCursor [2016-11-02 10:54:13] Func InstallSQLServer [2016-11-02 10:54:13] SetWaitCursor [2016-11-02 10:54:13] Installing Microsoft SQL Server 2014 Express [2016-11-02 10:54:13] Check if SQL Server is already installed [2016-11-02 10:54:13] No sqlservr.exe running. [2016-11-02 10:54:13] Using Mixed Authentication mode. [2016-11-02 10:56:55] SQL Server not installed: <-2053898239>. [2016-11-02 10:56:55] Final result: Failed: see details below [2016-11-02 10:56:55] Exit message: [2016-11-02 10:56:55] Exit facility code: [2016-11-02 10:56:55] Exit error code: [2016-11-02 10:58:01] .onInstFailed [2016-11-02 10:58:01] Clear passwords [2016-11-02 10:58:01] .onGUIEnd [2016-11-02 10:58:01] Clear passwords
Is there any solution for this problem?
Best Regards,
B. Stanger
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