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Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

pmrtvcom

I installed Sophos Mobile Security today and am impressed with the malware scanner. (BTW, it found none on my phone!)

However, it seems to insist that "Screen lock is disabled." - I have tried adjusting it to lock Immediately on sleep, and have tried pattern and password modes, but on my Samsung Galaxy Nexus, it does not seem to make a blind bit of difference, therefore the Loss and Theft features cannot be used.

Is there a workaround, or will there be a fix, for this?

:1008664


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  • 0

    Hello,

    can you please send us the verbose tracing?

    1) Goto the Main Screen --> Menu --> Settings --> Check the verbose tracing

    2) Open the Lost and theft Wizard and and select to activate a lock method

    3) Goto the Main Screen --> Menu --> Settings --> "Send Trace log" and send them to us (Do not user the google mail account since tat app removes the logs from the mail.

    Thanks and Regards
    Thomas

    :1010058
Reply
  • 0

    Hello,

    can you please send us the verbose tracing?

    1) Goto the Main Screen --> Menu --> Settings --> Check the verbose tracing

    2) Open the Lost and theft Wizard and and select to activate a lock method

    3) Goto the Main Screen --> Menu --> Settings --> "Send Trace log" and send them to us (Do not user the google mail account since tat app removes the logs from the mail.

    Thanks and Regards
    Thomas

    :1010058
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