Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 19 replies
  • Subscribers 5 subscribers
  • Views 50135 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

pmrtvcom

I installed Sophos Mobile Security today and am impressed with the malware scanner. (BTW, it found none on my phone!)

However, it seems to insist that "Screen lock is disabled." - I have tried adjusting it to lock Immediately on sleep, and have tried pattern and password modes, but on my Samsung Galaxy Nexus, it does not seem to make a blind bit of difference, therefore the Loss and Theft features cannot be used.

Is there a workaround, or will there be a fix, for this?

:1008664


This thread was automatically locked due to age.
Parents
  • 0

    Hello,

    we have not heared of the particualr problem yet.

    Normally, setting a pin is enough to be able to activate "Loss & Theft".

    Please be sure that Sophos Mobile Security is set up as a device administrator.

    Maybe a reboot after seeting up a pin helps.

    Regards
    Thomas

    :1008698
Reply
  • 0

    Hello,

    we have not heared of the particualr problem yet.

    Normally, setting a pin is enough to be able to activate "Loss & Theft".

    Please be sure that Sophos Mobile Security is set up as a device administrator.

    Maybe a reboot after seeting up a pin helps.

    Regards
    Thomas

    :1008698
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?

Unfiltered HTML