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Deleting of more then one ipad not possible

Detlef

When I tag x > 1 devices in my Device-List and choose the action "delete" then I am asked whether I really want to do this and after confirming it I get "An error has occured. The administrators were informed". Not good. The iPads are DEP-enrolled.

/Detlef



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  • 0

    Hi Detlef,

    this is not a known issue, yet. If the issue persists, please contact Sophos Support.

    When contacting support, please reproduce the issue and provide a set of SMC server logs together with a time stamp, when you have reproduced the problem.

    Thank you in advance.

    Best regards
    Stefan

  • 0

    Detlef,

    We noticed this issue today as well in 6.1.12, Seems to happen with DEP enrolled devices and trying to remove more than one at a time.

    Regards,
    Bohdan

  • 0 in reply to Bohdan.S

    Hi All,

    as stated before, if the issue persists, please contact support to get it properly analyzed.

    When contacting support, please reproduce the issue and provide a set of server logs containing the issue.
    To get the log files of an SMC server, please follow this article.


    Best regards
    Stefan

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