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Scan stops

PublicPrzibilla

Hi!

I have a Nexus 7, Android 4.4.2, DE.

After a fiew weeks the auto scan (all 3 d) does not work any more. Also the manual scan stopps always after a max of 114 apps. The progress bar is always running the whole night but the scan will not be finished.

I first tried a uninstall and install of sophos security. Than a firmware reset. But the problem still exist.

Is there any suggestion?

:1015593


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  • 0

    Hi PublicPrzibilla,

    sorry for the lack of response.

    Testing the scan on the same device (Nexus 7 / model ME370T - Andoird 4.4.2 - Kernel 3.1.10-g4776c68) works without any issues for me.

    Speaking to the developement team, they asked for a trace log covering your behavior.

    Can you therefore please follow these steps:

    1. Open Sophos Mobile Security

    2. Open the "Settings"

    3. Scroll down and mark the checkbox next to "Verbose tracing"

    4. Start the scan process and reproduce the issue.

    5. Once reproduced, please send us the trace log (Open "Settings", Scroll down and click "Send trace")
    You can either send it to the default email address shown or attach it to your reply to this after you send it to your private address.

    Best regards

    Stefan

    :1016167
Reply
  • 0

    Hi PublicPrzibilla,

    sorry for the lack of response.

    Testing the scan on the same device (Nexus 7 / model ME370T - Andoird 4.4.2 - Kernel 3.1.10-g4776c68) works without any issues for me.

    Speaking to the developement team, they asked for a trace log covering your behavior.

    Can you therefore please follow these steps:

    1. Open Sophos Mobile Security

    2. Open the "Settings"

    3. Scroll down and mark the checkbox next to "Verbose tracing"

    4. Start the scan process and reproduce the issue.

    5. Once reproduced, please send us the trace log (Open "Settings", Scroll down and click "Send trace")
    You can either send it to the default email address shown or attach it to your reply to this after you send it to your private address.

    Best regards

    Stefan

    :1016167
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