Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Major problem with SMC, while making video's,

Hi Sophos Support,

We have a major problem with Sophos mobile control on android while using the camera to record videos, playing games and browsing the internet with chrome.

While recording with the camera, sophos container will pop up and it will stop the recording of the video and you'll have to start again and pray to god that it doesn't happen again.

While playing a game, the container will also pop up en disappear again. This could result in losing the game lol :-)

Even while browsing the web, sophos container will pop up and dissappear again.

The biggest problem is the recording of the video, This could result in the removal of smc from the devices as we are in the flower and plant bussiness and we use the camera allot.

Model: Sony xperia z3
Installs: sophos mobile control, Sophop secure email, Sophos security, sophos workspace.
OS: android 6.

Greetings,
Waterdrinker Helpdesk.



This thread was automatically locked due to age.
  • Hi Sophos Support,

    Yesterday there was an update for android phones. After we did the update. 

    Taking videos seems to be resolved. Thats great.

    But smc still keeps popping up while playing games and while browsing with chrome.

    I can reproduce the problem when installing and playing Sim City Buildit.

    greetings, Waterdrinker

  • Hi Waterdrinker,

    as far as I know there were some improvements regarding this issue and as far as I understood it, it should not reappear.

    If you are still able to reproduce it, please open a support request and provide the SMC Client log files to our supporters.

    We can then discuss and analyze it with our developers.

    Thanks  & Regards
    Stefan