When using teamviewer to remote control a mobile Phone the screen blacks out in the secure mail app.

Question

When using teamviewer quicksupport to remote control an android Phone the screen blacks out while being into the sophos secure mail app. 
 That's actually really cool. 
 But is there any way to remote control these devices, to help my collegues from a distance.

SDU · Accepted Answer

Hi, 
 this is the same behavior as with the print screens. It is a security feature to prevent data from being extracted. 
 This behavior can currently not be changed or influenced by a setting 
 Best regards Stefan