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Upgrade from SMC 4.0.4 to 5 - Database migration hung

JaminDyer

During my upgrade from SMC 4.0.4 to 5 the Database migration hung at stage 11 of 27 external users. After waiting for a long time I killed the process and the system things that the upgrade has completed. The GUI however still says version 4.0.4. But all the devices and rules etc seem to be in there fine. How do I fix the database migration and also get the GUI up to date? Then I can upgrade to v6.



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    Hi Jamin,

    when performing an update from SMC 4.0 to SMC 5 an LDAP Lookup is performed for every user you have within your Sophos Mobile Control installation.
    Therefore, you should make sure, that the LDAP server is reachable to successfully perform the lookup.

    If the LDAP server is not reachable the SMC setup will wait for 30 seconds (per user) and then run into a timeout.
    Therefore, it might be, that something went wrong during this step.

    As your system is not in an inconsistent state, I suggest you raise a support request to get your system into a status again to successfully update the server.

    Best regards
    Stefan

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  • 0

    Hi Jamin,

    when performing an update from SMC 4.0 to SMC 5 an LDAP Lookup is performed for every user you have within your Sophos Mobile Control installation.
    Therefore, you should make sure, that the LDAP server is reachable to successfully perform the lookup.

    If the LDAP server is not reachable the SMC setup will wait for 30 seconds (per user) and then run into a timeout.
    Therefore, it might be, that something went wrong during this step.

    As your system is not in an inconsistent state, I suggest you raise a support request to get your system into a status again to successfully update the server.

    Best regards
    Stefan

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