Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Turns Ringer Down to silent

i have found while using this AV on Android 4.1.2 galaxy note 2 verizon. it turns down the ringer even if you have the volume set all the way up, making me miss calls. had to unintall until this is fixed.

i also have a galaxy s4 and it does the same thing. not sure if this is limited to samsung phones. 

can someone please provide feedback as to when this issue will be addressed?

:1012742


This thread was automatically locked due to age.
Parents
  • Hi hydrosolve,

    there is a bug within the Samsung API which results in the state, that the devices stay muted.

    We implemented a workaround, which obviously does not work for your device.

    Can you tell me, what kind of S2 you have?
    There is a specific model information at "Settings -> device information -> Model" (e.g. gt-i9100)
    Please note that the wording on the settings might be different.


    Best regards

    Stefan

    :1015173
Reply
  • Hi hydrosolve,

    there is a bug within the Samsung API which results in the state, that the devices stay muted.

    We implemented a workaround, which obviously does not work for your device.

    Can you tell me, what kind of S2 you have?
    There is a specific model information at "Settings -> device information -> Model" (e.g. gt-i9100)
    Please note that the wording on the settings might be different.


    Best regards

    Stefan

    :1015173
Children
No Data