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Suddenly "could not send mdm push notification"

We're using Sophos SMC 4.x and since last Monday, we cannot send out any profile to iOS devices.

We only get a stacktrace telling us, that "could not send mdm push notification" which is strange, because nobody changed something on the network, server or software over the weekend.

Is it possible that Apple changed something like SSL ciphers, so that we need to update our SMC version?

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0 BrucekConvergent over 9 years ago

If it's just Apple, make sure your APNS certificate has not expired.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 IT Administration over 9 years ago in reply to BrucekConvergent

Hi!

We're only using iOS devices.

The APNS certificate has been renewed in January. So, no problem here.

The customer administration view says that the expire date of our customer (we) is set to "unlimited" and under licenses it shows the same ("unlimited").

Is there any way to get a better log file than the stack trace sent via mail?

Best regards

Alex
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0 IT Administration over 9 years ago in reply to BrucekConvergent

Hi!

We're only using iOS devices.

The APNS certificate has been renewed in January. So, no problem here.

The customer administration view says that the expire date of our customer (we) is set to "unlimited" and under licenses it shows the same ("unlimited").

Is there any way to get a better log file than the stack trace sent via mail?

Best regards

Alex
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0 MatthiasPauli over 9 years ago in reply to IT Administration

Sounds pretty odd to me.

If you got no trouble to update your SMC, I would recommend to update it. We updated last week from 5.0.8 to 6.0.5 without any problems.

We're using aswell mostly >100 iOS devices and one Android.

Cheers
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