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Windows 10 Mobile issue

BertramRecktenwald

Hi!

We're trying to connect several windows 10 mobile phones to SMC 6 (latest version/updates installed).

All devices can be connected to SMC, but then fail to sync - the error code shown is 0x80072F8F.

What we did so far, but without success are the following things:

- Hard-Reset of the devices (several times...)

- Made sure date/time/region settings are correct (since error code above often is related to date/time not being correct for Windows PCs)

- Installed all certificates (Root CA, SMC cert, etc. on the phones)

- Tried different language settings (UI of the phone in German and English)

- Checked the SMC log (we see the devices connecting to SMC, but nothing after that last log message, so no sync is started)

The Sophos mobile control app by the way always reports instantly that the login was not successful (like 1 second after you hit the connect button which is way too fast in our opinion - so totally weird)  

It shall be mentioned also that we don't had EVER successfully enrolled a windows phone 8.x device in the past too - no issues with Android and iOS, but we never succeeded with windows devices.

We suspect that there is some general issue which we are unable to find, so when someone has some ideas we'd be happy to hear them (either in English or German).

Thanks!



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  • 0
    Hi Luise,

    during our internal tests we were able to register Windows Phone 10 devices without any issues.
    This might be an issue related to your server / environment.
    Therefore, I recommend you raise a support request to get that analyzed. When opening a support request, please provide a set of SMC server logs.

    Thanks & Regards
    Stefan
  • 0 in reply to SDU

    Hi Stefan,

    we got the issue fixed on our own! :)

    The issue was that we hadn't configured a cert revocation list (crl) and Windows 10 Mobile seems to desperately need that, but has a weird way (misleading error messages/codes) to tell that and it wasn't mentioned in related technet articles. But luckily we found (a few days after your response) the following article which helped us a lot: 

    http://blog.coretech.dk/kea/install-and-configure-on-prem-mobile-device-management-mdm-with-configmgr-vnext-tp3/

    We hope that this helps other with the error 0x80072F8F as well as it helps you/Sophos when other customers contact the support ;)

    Best regards,

    Luise

  • 0 in reply to BertramRecktenwald

    I too am having the issue with windows 10 mobile sync with MDM

    we are using a public cert from godaddy - I get the error 0x80072f8f

     

    Is it a CRL problem with the public cert?

    any ideas on resolving?

  • 0 in reply to ISD Technical Team

    Hi,

    I got into same scenario. Existing windows 8 phones upgraded to windows 10 and all of them are working with Sophos Mobile Control;  with version 6 as well as 7.0.8 after the upgrade.  BUT if i setup a new windows 10 phone or try to disconnect and re-enroll an existing device, email does not work. It successfully enrolls the device in SMC and seems like everything is fine but email does not work at all.

    i am using Public cert from GoDaddy so im not sure above CRL business will help or not.

    Any help would much be appreciated.

     

    Faisal Khan

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