Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SMC 5.1.3 (rev 3921) - Root rights detected

Hi all,

 I have one question on you If someone find this problem or solution. 

 After update to new 5.1.3 we found that on mobil phone Jiayu S3 LTE (And 4.4.4) and Lenovo Yoga Tablet 2 (And 4.4.2)  compiance violation Root rights detected but there is no app which need root rights (checked).

Other devices are OK (same or different Android versions)

Only these 2 have some kind of problem.

Ty for your answer

Jakub

:58094


This thread was automatically locked due to age.
Parents
  • Hello I have a similar problem on a Xiaomi PRO device. I installed severla Root checker apps and all show this device is NOT rooted, but sophos tells me the device is rooted. I checked in the log file and he finds :

     INFO [SMC Device]: found rooting indicator: file '/system/lib64/libsu.so'

    After doing a lot of research with the Manufacturer, long story short:

    ...whatever file the system might find. Fact is that device was with an unlocked bootloader and rooted to install a GLOBAL ROM but afterwards (now) the bootloader is locked again and the device unrooted!! Sadly there is this one file left as a not 100% clean unroot. The big problem is only: Because of this stupid thing a cannot use my phone for work mail anymore!! - Because it is not compliant. 

    There has to be an option for the Admin to "Exclude suspicious files from the root check" or local on the device or global. Please help us solving this problem.  

    There should be at least 2-3 indications a phone is rooted, not just by 1 file. Today, since the bootleoader is locked and unrooted again I'm not able to delete this specific system file. I can only view it in an explorer. - Very Sad - Please help!

    Regards,

    Michael

Reply
  • Hello I have a similar problem on a Xiaomi PRO device. I installed severla Root checker apps and all show this device is NOT rooted, but sophos tells me the device is rooted. I checked in the log file and he finds :

     INFO [SMC Device]: found rooting indicator: file '/system/lib64/libsu.so'

    After doing a lot of research with the Manufacturer, long story short:

    ...whatever file the system might find. Fact is that device was with an unlocked bootloader and rooted to install a GLOBAL ROM but afterwards (now) the bootloader is locked again and the device unrooted!! Sadly there is this one file left as a not 100% clean unroot. The big problem is only: Because of this stupid thing a cannot use my phone for work mail anymore!! - Because it is not compliant. 

    There has to be an option for the Admin to "Exclude suspicious files from the root check" or local on the device or global. Please help us solving this problem.  

    There should be at least 2-3 indications a phone is rooted, not just by 1 file. Today, since the bootleoader is locked and unrooted again I'm not able to delete this specific system file. I can only view it in an explorer. - Very Sad - Please help!

    Regards,

    Michael

Children
No Data