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[Bug Report & Question] Sophos Mobile Security

gkdl1545

Sophos Mobile Security Version : 3.5.1324(9)

Android version : 4.1.2
Device brand and model name : Samsung SHV-E160S (Galaxy Note 1)
Current language of  device : Korean
Bug Description :
1.
App protection option 'grace period' doesn't work 
As you can see, grace period is 10 min. But after lock screen, again require password. It's like bug.
 
Screenshot_2014-06-15-12-11-12-horz.jpg
 
2.
Sometimes Sophos doesn't scan or detect malware
(Screenshot_2014-06-15-19-13-50-horz.jpg)
after Eicar test file was installed, Clean master detected. 
But Sophos was quiet. I think Sophos have problem about real time scan.
(Sometimes scan and detect very quickly... Sometimes quiet)
 Screenshot_2014-06-15-19-13-50-horz.jpg
 
3.
When clicked 'further details', Error site comes out
 
Screenshot_2014-06-15-19-07-37-horz.jpg
 
Question :
Sophos only scan with cloud? I can't find update button. It's just automatic update?
:1017961


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  • 0

    Hello,

    first of all thanks for the detailed post and the screenshots to clarify everything.

    1. 

    The grace period is only ment to work for one "logon session". Once the phone is locked and a pin has to be entered, the grace period is resetted.

    2.

    SMSec scans an app during the installation or during a manual/scheduled scan. Currently there is no live detection after installation.

    3.

    We are aware of the broken link and are going to fix this in a future release.

    4. 

    Yes, for every app/file SMSec generates a fingerprint and checks this in our Cloud. This way, there are always the latest malware data available.

    Regards
    Thomas

    :1017969
Reply
  • 0

    Hello,

    first of all thanks for the detailed post and the screenshots to clarify everything.

    1. 

    The grace period is only ment to work for one "logon session". Once the phone is locked and a pin has to be entered, the grace period is resetted.

    2.

    SMSec scans an app during the installation or during a manual/scheduled scan. Currently there is no live detection after installation.

    3.

    We are aware of the broken link and are going to fix this in a future release.

    4. 

    Yes, for every app/file SMSec generates a fingerprint and checks this in our Cloud. This way, there are always the latest malware data available.

    Regards
    Thomas

    :1017969
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