Hi,
We've recently moved from a competitors product to Sophos Mobile Control, and thus far we're quite impressed. However after doing some usability testing the following valid points (in our opinion) have come up...
1. In order to make the URL easier to remember for the Self Service Portal it should be accessible without the /SSP, and instead the SMC Management portal should have something like an /Admin switch
E.g.
https://smc.domain.com = SSP page
https://smc.domain.com/admin = SMC Management portal
2. In order to avoid a user accidentally choosing the wrong device type the user should be forced to select either private or corporate. This is instead of the SSP defaulting to 'private'.
3. You should be able to set a different default SSP Task bundle for private and corporate devices
4. And the most annoying of all - the shear fact that the user must open and re-close the Sophos Control application before the application can be activated from the portal, and therefore check the device for compliance.
With all of these shortcomings we have chosen not to use the Self Service Portal. It’’’’s a nice idea but its usability is quite poor.
If anyone from Sophos product management want's to discuss these points then feel free to contact me.
Thanks,
John
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