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Mobile control sync over an internal wifi

Ross86

Hi All,

I have a Sophos UTM with a SMC server behind it published through web application firewall,  this works fine all IOS and Android devices from external can sync.

I also have a BYOD network wifi on the firewall that users connect to with their phones when in the office,  this was working fine until recently,  Androids connect to this fine.  IOS devices connected to this BYOD network fail to sync,  I can't see anything in the firewall logs that would prevent this and the fact it did work is frustrating,  on the BYOD check the APNS works fine as well, it's just syncing the mobile control app that fails,  and activating new ones.

Any advice would be appreciated.

Thanks

Ross

:57801


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  • 0

    Hi Ross,

    hard to figure out what the issue might be this way.

    Maybe there is a differnet routing when connected internally and therefore a different SSL certificate is presented.

    This may cause the SSL / HTTPS connection to fail and therefore maybe also the SMC enrollment process.

    But these are just guesses. If you need further assistance, I suggest to raise a support call and perhaps recreate the issue and provide an iOS device log. How to get this is described in this article.

    Best regards

    Stefan

    :57833
Reply
  • 0

    Hi Ross,

    hard to figure out what the issue might be this way.

    Maybe there is a differnet routing when connected internally and therefore a different SSL certificate is presented.

    This may cause the SSL / HTTPS connection to fail and therefore maybe also the SMC enrollment process.

    But these are just guesses. If you need further assistance, I suggest to raise a support call and perhaps recreate the issue and provide an iOS device log. How to get this is described in this article.

    Best regards

    Stefan

    :57833
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