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Problems deploying apk to samsung device

danielosser

Hi.

I'm evaluating Mobile Control (on premise) and having problems when trying to install a local apk package to a Samsung Galaxy Ace Style device. I'm also testing with a Samsung Galaxy Tab3 device and it works fine there.

I've checket that Unknown sources are allowed, verifacation is turned off and that Google remote admin is disabled.

I get the "Internal error.    -27    Completely failed" response in the tast detail view.

Does anyone have any idea what may be wrong?

Also if anyone have a how to on enrolling 50+ android devices I'd be very happy.

Best regards,

Daniel

:57780


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    Hi Daniel,

    that sounds really strange.

    You can reproduce the issue and then have a look into the server.log within the logs folder. Depending on the SMC version you are using it can be found in a different location.
    SMC 4: %MDM_HOME%\jboss\server\mdm\log
    SMC 5: %MDM_HOME%\wildfly\standalone\log

    If the task / SMC client is actually doing something wrong, there is also a client log. How to get this is explained in this article.

    Best regards

    Stefan

    :57846
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  • 0

    Hi Daniel,

    that sounds really strange.

    You can reproduce the issue and then have a look into the server.log within the logs folder. Depending on the SMC version you are using it can be found in a different location.
    SMC 4: %MDM_HOME%\jboss\server\mdm\log
    SMC 5: %MDM_HOME%\wildfly\standalone\log

    If the task / SMC client is actually doing something wrong, there is also a client log. How to get this is explained in this article.

    Best regards

    Stefan

    :57846
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