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SMC is unable to relay

jkalten

Hello everybody here at this board!

I'm new here and with the Sophos Mobile Control. Our SMC should be configured to use it with iPhones. With an activated SIM-card there are no problems, but the hugh amount of the phones must be configured witch inactivated SIM-cards over the push function by SMTP. And here is the problem, that the SMC say in log-files 

SMTPAddressFailedException: 550 5.7.1 Unable to relay

But I don't where the problem is. A mail account on the phones is set up and receive normal mails. In the Sophos Configuration Wizards is the test mail send correctly - so the connection to the exchange server is established. But when I go to the device inventory and press the icon to deploy mobile phone or send an order packet it came to error -7 for this order and in the log is the error from above.

Thank you for your help

Best regards,
Jan

:47940


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  • 0

    Hi,

    I am trying to use my company's email address (hosted on Gmail) for SMTP server in SMC.

    However, I am getting the below error :

    2014-05-12 22:29:42,091 ERROR [EJB-Timer-1399897938470[target=jboss.j2ee:jndiName=ejb/Scheduler,service=EJB] smartman.smartMailer.Mailer] could not send mail: 530 5.7.0 Must issue a STARTTLS command first. nv7sm6361895pbc.68 - gsmtp

    com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. nv7sm6361895pbc.68 - gsmtp

                    at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2057)

                    at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1580)

                    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1097)

    Details :

    SMTP host : smtp.gmail.com

    SMTP User & Password : email address and password of the email address to be used.

    Please look into the same.

    Regards,

    Suketu Mehta

    :49794
Reply
  • 0

    Hi,

    I am trying to use my company's email address (hosted on Gmail) for SMTP server in SMC.

    However, I am getting the below error :

    2014-05-12 22:29:42,091 ERROR [EJB-Timer-1399897938470[target=jboss.j2ee:jndiName=ejb/Scheduler,service=EJB] smartman.smartMailer.Mailer] could not send mail: 530 5.7.0 Must issue a STARTTLS command first. nv7sm6361895pbc.68 - gsmtp

    com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first. nv7sm6361895pbc.68 - gsmtp

                    at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2057)

                    at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1580)

                    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1097)

    Details :

    SMTP host : smtp.gmail.com

    SMTP User & Password : email address and password of the email address to be used.

    Please look into the same.

    Regards,

    Suketu Mehta

    :49794
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