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SMC is unable to relay

jkalten

Hello everybody here at this board!

I'm new here and with the Sophos Mobile Control. Our SMC should be configured to use it with iPhones. With an activated SIM-card there are no problems, but the hugh amount of the phones must be configured witch inactivated SIM-cards over the push function by SMTP. And here is the problem, that the SMC say in log-files 

SMTPAddressFailedException: 550 5.7.1 Unable to relay

But I don't where the problem is. A mail account on the phones is set up and receive normal mails. In the Sophos Configuration Wizards is the test mail send correctly - so the connection to the exchange server is established. But when I go to the device inventory and press the icon to deploy mobile phone or send an order packet it came to error -7 for this order and in the log is the error from above.

Thank you for your help

Best regards,
Jan

:47940


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  • 0

    Hi jkalten.

    What mail server are you using?

    Are you using SMTP authentication?

    What is the 'originator' address being used in the 'Provisioning via email' settings page?  Is it an existing mailbox that perhaps your mail server is expecting you to authenticate as?  Is it a non-existent address that the SMTP server is rejecting?

    Try setting the originator to the same address that the SMTP test came from.

    Make sure you have specified the email address after creating the device and enter 0 for the telephone number.  If you're using an external directory, SMC does not automatically pull the email address in over LDAP.

    :48036
Reply
  • 0

    Hi jkalten.

    What mail server are you using?

    Are you using SMTP authentication?

    What is the 'originator' address being used in the 'Provisioning via email' settings page?  Is it an existing mailbox that perhaps your mail server is expecting you to authenticate as?  Is it a non-existent address that the SMTP server is rejecting?

    Try setting the originator to the same address that the SMTP test came from.

    Make sure you have specified the email address after creating the device and enter 0 for the telephone number.  If you're using an external directory, SMC does not automatically pull the email address in over LDAP.

    :48036
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