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Synchs not working on iPhones

jcamacho

Hello,

I have recently upgraded the SMC from  3.0 to 3.6 and updated the APN certificate.

When i check the Devices  page i've noticed a high percentage of iPhones have  not synchronized since the upgrade of the System and APN update.

when i try to manually synch the phone from the console ( Refresh Data ) the job hangs in 'Task View' and doesn't seem to do anything.

Any help would be greatful.

Jason

:51122


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    Hi Jason,

    what exactly happens when you click refresh data?
    What is the task status?

    Please be aware that you have to differentiate between an SMC app synchronization and a device sychronization using the MDM functionatility.

    The problem RL is referring to is related to the SMC app.


    Best regards

    Stefan

    :51546
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  • 0

    Hi Jason,

    what exactly happens when you click refresh data?
    What is the task status?

    Please be aware that you have to differentiate between an SMC app synchronization and a device sychronization using the MDM functionatility.

    The problem RL is referring to is related to the SMC app.


    Best regards

    Stefan

    :51546
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