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Error re-deploying Sophos Control

ANT1

A device with this serial number already exists. Please delete the old device and restart the task. I had deleted the device before re-sending the task. Should I wait for a bit before the device deletes from the back end and how do I know when i can re-deploy.....

:55383


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  • 0

    Hi ANT1,

    with the deletion from the GUI a device is also immediately deleted from the database.

    Maybe you can check the server.log and serach for an error like this: device unauthorized, found other device with the same IMEI="12345678901234", "Id:12, CustomerId:3, Name:Example_Device_Name, Os:Android 4.4.2, Managed:false, Compliant:false"

    There you could get a hint what device / device name causes the issue and check if this device is still visible in the GUI.

    If there is no such device in the GUI, I suggest you raise a support ticket with our support and provide all SMC logfiles and perhaps a backup of your SMC database. This way, we could check your database and provide you with the steps to successfully delete the device.

    Best regards

    Stefan

    :55423
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  • 0

    Hi ANT1,

    with the deletion from the GUI a device is also immediately deleted from the database.

    Maybe you can check the server.log and serach for an error like this: device unauthorized, found other device with the same IMEI="12345678901234", "Id:12, CustomerId:3, Name:Example_Device_Name, Os:Android 4.4.2, Managed:false, Compliant:false"

    There you could get a hint what device / device name causes the issue and check if this device is still visible in the GUI.

    If there is no such device in the GUI, I suggest you raise a support ticket with our support and provide all SMC logfiles and perhaps a backup of your SMC database. This way, we could check your database and provide you with the steps to successfully delete the device.

    Best regards

    Stefan

    :55423
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