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iOS Registration with SMC 3.1

pjayakody

I am testing Sophos Mobile Control 5.1.3 installed on a local server Windows 2012R2. I have created task bundle and a profile as explained in Sophos Mobile Control Start-up guide. When registering an iPad (Version9.1) from self-service portal device get registered but SMC says that the device is not compliant (not managed) and status stays as Enrolling. I was looking for a fix for few days now but couldn’t find any. Can you please point me at the right direction? I have already installed an APNS certificate in my SMC server. Thanks in advance



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  • 0
    Hello,

    There are two basic steps for installation: first, you install the Sophos Mobile Control app; afterwards, you configure the app on your device. In the email you received, you will find links and explanations concerning the steps that are also described here in detail.

    Download and install the app "Sophos Mobile Control" on your mobile device. You can tap the link in the email, or you can search for it in the device's app store.

    To configure the app, tap the corresponding link in the email or in the Self Service Portal (if you are working from your device) or start Sophos Mobile Control by tapping the icon on your device's homescreen. If you are asked whether you want to receive notifications or allow access to the camera, confirm.

    A button Configure app or a screen with instructions and the options to scan the QR code or manually enter your data is displayed. If you scan the QR code, focus the camera on the QR code displayed by the Self Service Portal or your email until the QR code is recognized. You do not need to tap or press any button. When the device is ready for the next step, the Mobile Device Management profile installation page is displayed.

    Install Mobile Device Management. Confirm any warning messages about what the installation process will do. You may also have to enter your PIN.

    The remainder of the installation and configuration process depends on your company-specific configuration. Depending on the system configuration, you may receive a post-installation message that describes any further required steps. Follow the instructions in the message. If an app that is required according to your company settings is installed on the device, an additional page may be displayed. On this page, you must confirm the installation of the app.

    Sophos Mobile Control has been installed and set up on your device.

    Your device is added to the Sophos Mobile Control list of registered devices. Change to the Home view in the Self Service Portal to find the entry for the device and manage it

    If you are still unable to enroll the device, please open a case with Sophos support for further investigation.

    PaulD
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  • 0
    Hello,

    There are two basic steps for installation: first, you install the Sophos Mobile Control app; afterwards, you configure the app on your device. In the email you received, you will find links and explanations concerning the steps that are also described here in detail.

    Download and install the app "Sophos Mobile Control" on your mobile device. You can tap the link in the email, or you can search for it in the device's app store.

    To configure the app, tap the corresponding link in the email or in the Self Service Portal (if you are working from your device) or start Sophos Mobile Control by tapping the icon on your device's homescreen. If you are asked whether you want to receive notifications or allow access to the camera, confirm.

    A button Configure app or a screen with instructions and the options to scan the QR code or manually enter your data is displayed. If you scan the QR code, focus the camera on the QR code displayed by the Self Service Portal or your email until the QR code is recognized. You do not need to tap or press any button. When the device is ready for the next step, the Mobile Device Management profile installation page is displayed.

    Install Mobile Device Management. Confirm any warning messages about what the installation process will do. You may also have to enter your PIN.

    The remainder of the installation and configuration process depends on your company-specific configuration. Depending on the system configuration, you may receive a post-installation message that describes any further required steps. Follow the instructions in the message. If an app that is required according to your company settings is installed on the device, an additional page may be displayed. On this page, you must confirm the installation of the app.

    Sophos Mobile Control has been installed and set up on your device.

    Your device is added to the Sophos Mobile Control list of registered devices. Change to the Home view in the Self Service Portal to find the entry for the device and manage it

    If you are still unable to enroll the device, please open a case with Sophos support for further investigation.

    PaulD
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