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iOS model name is not displayed

Tom P

Hello,

I added a new iOS device to Sophos Central Mobile using the wizard.

It always automatically displayed the respective iOS model under "Devices" in the "Model" line.

For this new iOS device, it only shows "iPhone, iPad". It is not recognized.

Can someone help me here?

Thanks.



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  • 0

    Let me know what model of iOS device you are experiencing this issue with so I can try replicating it. 

    If you can also specify the enrollment method you're using and the iOS version on the device, this will help. 

  • 0 in reply to Qoosh

    Hello,

    the model is iPad Pro 4. Generation with iOS 16.3.1.

    my registration method I use is via assistant wizard with Apple ID. So far I had integrated all devices and it has always worked.
    I will also try to integrate the device again at the same time
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  • 0 in reply to Qoosh

    Hello,

    the model is iPad Pro 4. Generation with iOS 16.3.1.

    my registration method I use is via assistant wizard with Apple ID. So far I had integrated all devices and it has always worked.
    I will also try to integrate the device again at the same time
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